At SXS Style, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, our Refund Policy outlines the conditions under which you can request a refund, exchange, or store credit.

1. Refund Eligibility

Refunds are available for items that meet the following conditions:

• The item is returned within [insert number] days of delivery.
• The item is unused, unwashed, and in its original condition.
• Original tags, labels, and packaging are intact.
• The item is not a final sale item or excluded from returns.

We reserve the right to deny a refund if the item shows signs of wear, damage, or misuse.

2. Refund Process

a. Initiating a Refund Request

To request a refund, contact our Customer Support team at hello@domain.com/+391 (0)35 2568 4593 with the following information:

• Order number
• Details of the item(s) you wish to return
• Reason for the return

Our team will review your request and provide you with a Return Authorization (RA) number and return instructions if the refund request is approved.

b. Shipping the Return

• Customers are responsible for return shipping costs unless the return is due to a mistake or defective item.
• Ensure the item is securely packaged to prevent damage during transit.
• Include the RA number and a copy of your original receipt in the package.

c. Refund Timeline

• Once the returned item is received and inspected, we will process your refund.
• Refunds are typically issued within [insert number] business days to the original payment method.
• You will receive an email confirmation once the refund is processed.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Final Sale Items: Items marked as “final sale” or purchased during special clearance events.
• Gift Cards: Cannot be refunded or exchanged for cash.
• Personalized or Customized Items: Products with custom designs or alterations.
• Hygiene-Sensitive Products: Items such as undergarments, swimwear, or face masks (unless unopened and in original packaging).

4. Exchanges

We offer exchanges for eligible items if:

• The exchange request is made within [insert number] days of delivery.
• The desired replacement item is in stock.

If the replacement item costs more than the original, the customer must pay the difference. If the replacement item costs less, the difference will be refunded.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within [insert number] days of receiving your order. Provide:

• Photos of the item showing the defect or error.
• A description of the issue.

Once verified, we will:

• Arrange a replacement at no additional cost, OR
• Issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank account or payment provider statement.
2. Contact your bank or payment provider; some refunds may take additional processing time.
3. If the issue persists, contact us at [Insert Email/Phone], and we will assist you.

7. Cancellations

a. Order Cancellations

Orders can be canceled within [insert number of hours] hours of placement if they have not yet been processed or shipped.

• Refunds for canceled orders will be processed immediately.

b. Cancellation of Pre-Orders

If you have placed a pre-order, you can cancel anytime before the item is shipped.

8. International Orders

For international orders:

• Return shipping costs, customs fees, and taxes are the responsibility of the customer.
• Refunds will exclude original shipping costs unless the return is due to our error or a defective item.

9. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the revised effective date.

10. Contact Us

For questions or assistance with returns and refunds, please contact us at:
SXS Style

Email: hello@domain.com

Phone: +391 (0)35 2568 4593

Address: 7895 Piermont Dr NE Albuquerque, NM 198866